Seeking Awesome People

Turn Order Games is looking for additional casual employees to help us continue to build our amazing gaming community. Are you someone who might be a good fit for this role, or do you know someone who might be? Read on for more details about the gig.

Interested in applying? Please send your cover letter and CV to kristen@turnordergames.com by 5pm May 1, 2024.

RETAIL SALES ASSISTANT

MAIN DUTIES/RESPONSIBILITIES:

Retail Sales Assistant must perform many duties and has responsibilities to support both the front and back end of the retail environment.

STORE MAINTENANCE

• Perform basic housekeeping tasks necessary to keep the store in good shape for business. This includes things such as cleaning windows and glass display cases, dusting fixtures, and vacuuming/mopping the shop floor amongst other cleaning. 
• Maintain a clean, safe, organised store environment, including emptying rubbish and recycling bins and keeping walkways and working areas tidy
• Abide by all OHS requirements and regulations

STOCK MANAGEMENT

• Restock the shop including the snacks and drinks area
• Monitor and maintain store inventory
• Process incoming stock including pricing and updating inventory numbers
• Merchandise shelf displays and ensure that the store is well presented

CUSTOMER SERVICE AND SALES

• Greet customers in a timely, welcoming and inviting manner
• Delight our customers and create an exciting and positive shopping and gaming experience in-store
• Assist customers with enquiries both in-store and by telephone, including helping them select and/or locate products and taking orders or pre-orders for items not in stock
• Access pricing lists for TCGs
• Assess pricing for TCG singles using multiple websites to provide a fair and accurate market price to customers
• Sort and put TCG singles and bulk away in appropriate locations each shift
• Be aware of each product’s location and maintain product knowledge for everything sold in the shop
• Be aware of and inform customers about upcoming product releases, including new products, expansions, and special items
• Know and apply all store policies and procedures
• Communicate and resolve problems related to floor operations by informing the Directors
• Maintain knowledge of current promotions and ensure every customer you interact with is aware of these promotions
• Deal with customer complaints and issues in a respectful and productive way
• Accurately process sales transaction through POS and handle cash safely and securely

TOURNAMENTS AND OTHER GAMING EVENTS

• Operate store events such as regular tournaments, pre-releases, store championships and board games days
• Teach customers how to play board games from the store library and provide demonstrations of TCGs using demo decks
• Accurately and appropriately utilise proprietary tournament software to run events such as TOM (Pokemon), Eventlink (Magic the Gathering), GEM (Flesh and Blood), Bandai TCG+,  Asmodee and Bushi Road Navigator
• Maintain customer data privacy according to store policies and legal requirements
• Attain or be willing to attain required status to deliver gaming events, such as Pokemon Professor, within 30 days of employment

SKILLS & EXPERIENCE 

Qualifications: 

• High school diploma or equivalent plus a minimum of five years of working experience
• Have or be able to obtain a Working With Children Permit within 30 days of employment
• Ability to pass a background check
• Ability to lift up to 15kgs
• Legally able to work in Australia without sponsorship

Experience: 

• Proven experience in a retail or customer service role (a minimum of 2 years)
• Experience playing board games, RPGs and/or TCGs desired
• Previous experience in the gaming industry is a bonus

Skills and Attitudes: 

• Excellent verbal and written communication
• Organised and able to meet deadlines
• Able to communicate politely and clearly in both verbal and written manner
• Willingness to learn new technology, including tournament software and POS systems
• Ability to follow directions and follow the store procedures
• Ability to work as a team and show initiative in tasks
• Ability to adapt and change tasks as needed
• Ability to adjust to ever-changing priorities in customer oriented retail sales environment
• Maintain a professional, clean and neat appearance
• Must maintain a positive attitude
• Provide a pleasant, respectful manner at all times
• Common sense approach to problem solving

PERFORMANCE GOALS: 

• Complete daily opening and closing tasks accurately and on time
• Ensure store is clean and presentable at all times
• Deal with customers, suppliers and other employees professionally at all times
• Punctual